R99-112R~SOLUTION NO. R99- H~
A RESOLUTION OF THE CITY COMMISSION OF THE CITY
OF BOYNTON BEACH, FLORIDA, APPROVING THE
LIBRARY LONG RANGE PLAN FOR 1999-2002; AND
PROVIDINGAN EFFECTIVE DATE.
WI4EREAS, the City of Boynton Beach Library provides a great
service to all members of the community; and
W/qEREAS, in order to insure that the public receives the
highest quality of service, the Library Administrative staff has
compiled a Long Range Ptan~for 1999-2002, which Plan requires formal
approval by the City Commission;
Wq{EREAS, the City Commission of the City of Boynton Beach,
upon recommendation of staff, deems it to be in the best interests
of the citizens of the City of Boynton Beach to approve the Long
Range Plan for 1999-2002, which Plan will also qualify the City to
apply for State Grants;
NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF
THE CITY OF BOYNTON BEACH, FLORIDA, THAT:
Section 1. The City Commission of the City of Boynton Beach
hereby approves the Library Long Range Plan for 1999-2002.
Section 2. This Resolution shall become effective i~ediately
upon passage.
PASSED AND ADOPTED this 7 day of September ,1999.
Vice Mayor
Mayor Pro Tem
Commi s~s-i oner
Commissioner
Boynton Beach City Library Long-Range Plan
iL Mission Statement
The mission of the Boynton Beach City Library is to select, organi?e, preserve and
make available, freely and easily, to all residents of the community, printed and other
materials, within the limitations of space and budget, which will aid them in the pursuit
of education, information, research, recreation and in the creative use of leisure tune;
and further to provide skilled guidance in the use of the library and its materials and
electronic resources.
B. Service Statement:
The Boynton Beach City Library provides our customers with the best resources and
personal service.
C. Long-Range Goals - General Statements.
The following goal statements define the philosophy of service and determine the
broad-based elemems of the practical implementation of the library service philosophy
subscribed to by the Boynton Beach City Library.
1.0.
Reference. Patrons receive up-to-date and accurate information in a timely manner
with assismce from courteous and intuitively alert staff.
2.0.
Popular. Patrons have access to current, high demand, high-interest materials in a
variety of formats, within a reasonable time frame.
Independent Learning. Independent learners obtain materials, programs,
information and staff assistance to attain their goals.
4.0.
Formal Education. Students of all ages receive resources and staff support
assisted by a strong library/school relationship.
Facilities. Patrons are provided attractive, well-maintained, user friendly facilities
offering expanded technologies.
Staff. The public is assisted by knowledgeable, well-mined, courteous, technology
and se~ce-oriented staff.
Technolok, v. Patrons and staff use appropriate technology to facilitate access to
informatiom
Public Relations. The community is aware of library/museum resources and
materials and the availability of staff assistance.
9*0.
10.0.
1.1.
1.2.
1.3.
1.4.
2.0.
2.1.
2.2.
2.3. Objective 3.
1999-2002.
2.4.
2.5.
2.6.
Cooperation. Palm Beach County residents have access to expanded services and
resources by the library's participation in cooperative networks.
Administration. The public receives the highest quality library service product at
the most reasonable cost through routine review, evaluatior~ and modification of the
organization and its' operations, policies, and procedures.
Goals and Objectives.
Reference. Patrons receive up-to-date and accurate information in a timely manner
with assistance from courteous and intuitively alert sta~
Objective 1. Increase questions answered by two percent (2%) per year, using
FY1998as the base year, 1999-2000.
Objective 2. Continue to improve patron access to reference materials and
magazine articles, in all formats including electronic resources, by expending 20% of
State Aid Funds in this area, for the period of Fyi999-2000.
Objective 3. Plan, develop and implement a business, finance and government
information service program, 1999-2002.
Objective 4. Serve as the infomtional resource center for education issues and the
new Boynton Beach High School 1999-2001.
Popular. Patrons have access to current, tfigh demand, high-interest materials in a
variety of formats, within a reasonable time frame.
Objective 1. Complete overview of a Collection Development Plan by 30 September
1998 and develop and adopt full Collection Development Plan by December 1999.
Objective 2. Increase total materials circulation (all formats) by five percent (1%)
annually, 1997-2002.
Increase total number of library cardholders by percent (5%) annually,
Objective 4. Expand the collection in all formats by expending up to 20% of State
Aid funds in this area, 1999-2000.
Objective 5. Improve patron access to circulating and reference materials in all
formats (including electronic resources), ongoing.
Objective 6. Increase usage of the media/technology area of the library 1999-2002.
3.0.
3.2.
3.3.
3.5.
3.6.
4.0.
4.1.
4.2.
5.0.
5.1.
5.2.
5.3.
5.4.
Independent Learning. Independent learners obtain materials, programs,
information and staff assistance to attain their goals.
Objective 1. Refine and expand youth and adult computer training, concentrating on
word-processing and Interact usage, 1999-2002.
Objective 2. Measure public use of electronic resources against a 1997 baseline,
1999-2002.
Objective 3. Increase in-house tutoring in Adult Literacy Program, ongoing.
Objective 4. Finalize plans utilizing hands-on technology and local historical themes
for 1913 Schoolhouse Museum by January 2000.
Obiective 5. Plan, implement and promote a Library After-School
Mentoring/Tutoring Program with emphasis on Library Services, 1999-2002.
Objective 6. Cont'mue the Youth programs and implement refinements, 1999-2000.
Objective 7. Provide at least 10 workstations for public training in the use of the
Library's electronic resources at ne'~laborhood sites throughout the City, 1999-2002.
(This is cont'mgem upon the successful application for a federal LSTA grant.)
Formal Education. Students of all ages receive resources and staff support
ass'kqted by a strong h'orary/school relationship.
Objective 1. Develop one additional school partnership program annually, 1999-
2002.
Objective 2. Monitor the state's Long-Distance Learning Plan and incorporate
relevant elements into the library's plan, 1999-2002.
Facilities· Patrons are provided attractive, well-maintained, user-friandly facilities
offer'rog expanded, relevant and appropriate technologies.
Objective 1. Reassess and implement Adult and Reference Services area enhancement
projects,
Objective 2. Open Schoolhouse Museum in 1999 and operate annually, 1999-2002.
Objective 3. Submit minimum of four (4) grants per year for the ongoing operations
of the Schoolhouse Museum, 1999-2002.
Objective 4. Develop and implemem audiovisual department plan to enhance
customer u 'tflization, 2001-2002.
5.5.
5.7.
5.8.
7.0.
7.1
7.2.
7.3.
8.1.
8.2.
8.3.
Ob,ieetive 5. Completion ofthe computer lab project, 1999-2002.
Objective 6. Review and evaluate the Circulation Area processes and plan to improve
service response time to the Library customer, 2000-2002.
Objective 7. Replace old shelving in Adult and Reference collection areas, September
2001. (CIP Program)
Ob,|eetive 8. Expand existing L~rary physical plant, 2003. (CIP program)
Stag The public is assisted by knowledgeable, well-trained, courteous, technology
and service oriented staff
Ob,ieetive 1. Complete comprehensive staff training plan, September 2000.
Objective 2. Incorporate city's education/training component into staff training plans
by September 2000.
Teehnolok, v. Patrons and staff use appropriate technology to facilitate access to
informatiom
Objective 1. Continue expansion and replacement of existing public access to
electronic tools.
Objective 2. Develop and implement plans for incorporating electronic L~rary access
in the Museum, 1999-2000.
Objective 3. Develop policies and procedures, train staff and implement Selfcheck
System program, 1999-2000.
Ob,~eetive 4. Upgrade COALA network, September 2002. (CIP program)
Public Relations. The community is aware of library/mnseum resources and
materials and the availability of staffassismce.
Ob,ieetive 1. Review techniques and methods for marketing/promoting the Library
throughout the community, develop and implement a public relations plan which will
facilitate community awareness, 1999-2002.
Ob.|eetive 2. Conduct a comprehensive user survey annually to determine the
customer satisfaction level, 1999-2002.
Objective 3. Continue to build a closer working relationship with news media,
ongoing.
8.4.
8.5.
8.6.
9.1.
9.4.
9.5.
9.7,
9.8.
9.9.
9.10.
9.11.
Objective 4. Build a 3-way partnership among the Library, Museum and schools
utilizing technology and the Interact connection, 2000-2002.
Objective 5.
2002.
Develop and begin utilizing a Marketing Plan for the Museum, 2000-
Objective 6. Utilize the Intemet to promote the City and its services, ongoing.
Cooperation. Palm Beach County residents have access to expanded services and
resources by the h'brary's participation in cooperative networks.
Ob.iec{ive 1. Increase staffparticipation ia Seflln, 1999-2002.
Objective 2. Expand membership in the Library cooperative of the Palm Beaches,
1999-2002.
Objective 3. Develop a COALA expansion of services plan and implement, 1999-
2002.
Objective 4. Improve access to library materials and programs by promoting the
shnt~g of resources among the member libraries of the Library Cooperative of the
Palm Beaches, 1999-2002.
Objective 5. Improve access to information for residents of all ages by promoting
Library Cooperative reference program~, 1999-2002.
Objective 6. Increase the availability of h~brary resources and services to serve special
populations within the Library Cooperative scawiee area, 1999-2002.
Objective 7. Increase awareness of programs, services and benefits of the Library
Cooperative, 1999-2002.
Objective 8. Provide equal access to public library service for all residents in the
Library Cooperative service area, 1999-2002.
Objective 9. Increase the effectiveness of member library staff by providing
appropriate continuing education and training opporttmities, 1999-2002.
Objective 10. Promote cooperation among Library Cooperative members by involving
staffat all levels in plarmlng and evaluation, 1999-2002.
Objective 11. Continue and expand cooperative services and staffparticipation in
COALA and the Library Cooperative of the Palm Beaches, 1999-2002.
10.0.
10.1.
10.2.
10.3.
10.4.
Administration. The public receives the highest quality library service product at
the most reasonable cost through routine review, evaluation, and modification of the
organization, and its' operations, policies, and procedures.
Objective 1. Publish library policies that promote fair and equitable patron service,
facilitate optimal access to the wide range of informational resources, and are relevant
to the needs and demands of the community, 1999-2002.
Objective 2. Review, evaluate and assess existing procedural manual for relevance
and currency, 1999-2002.
Objective 3. Conduct annual reviews of hbrary policies and procedures so as to insure
relevance, currency and effective community access to the htn'ary's information
resources, 1999-2002.
Objective 4. Revise and update the Long-Range Plan reflecting current and future
needs for the provision of quality library services and information resources to the
community, 1999-2002.
Addendum A. Library Technological Services Plum
1.0
Goal Statement. It is the intent of this library to establish, maintain and continue to
develop an environment that facilitates effieiant and effective public access to the wide range
of informational resources available through the use of state-of-the-art technological tools. An
optimum accessibility environment would include the use of current technology, such as
computers, electronic assistive devices, wide area networLs (WANs), internet and other
telecommunication tools, ed-rom local area networks (LANs), online catalogs and the like. In
this "patron friendly' technological context, the training of all h'brary staff members and
patron/clients alike is an essential element in the maintenance and growth of such an
information rich environment. The knowledge of the "hows, the whats and the wheres of the
technological tools of our information age is the key to success. Therefore, the training of
library staff members and patron/users is a pivotal consideration in the h'brary's current and
future service programs and operations involving the use of technological tools. It is implicit
that technology and training are critical components in the formula necessary for the
development and execution of high quality and effective information services to Library's
customers, including those clients with special needs and the community at large.
2.0.
Subgoal 1. To provide for expanded client access to the informational resources available
at the local, regional, state, national and international levels through the increased utilization
of state-of-the-art technological tools and resources.
2.1
Objective 1. (Hardware and Software). To acquire the technological capability enabling the
expansion of access to the wide range of informational resources and the maintenance of a
secure and safe electroulc environment.
2.2.
Objective 2. (Telecommunications). To secure the appropriate communications technologies
so as to insure a reasonable level of consistent, effective, secure and safe interact/World
Wide Web access for all library patrons/users.
2.3.
Objective 3. (Administration). To develop and implement policies and procedures which will
provide for an efficient and effective public service product, an internal structure to operate
and maintain the service and a cost effective product environment.
2.4.
Ob.iective 4. (Administration). To develop an organizational structure which will provide
for the maintenance and support of the public access internet/Web service product, as well as
other o~xline services to the patron/user.
3.0o
Subgoal 2. (Partnerships). To establish working partnerships with the community at large,
including local Governmental entities, educational organi?ations/institutions, cultural agencies
and civic groups in order to support and promote quality h'brary electronic service programs
throughout the community.
3.1. Objective 1. (Commtmity). To establish a team of local representatives to assist in the
development of a plan of action, which would determine effective approaches to supporting
and promoting technological accessibility to information by the general public. Some
considerations would include the optimization of interact/Web and distant learning
capabil/ties.
3.2. Objective 2. (Partnerships). To establish partnerships with local community groups,
organizations, institutions, etc., for the purpose of supporting and promoting public access to
interact/Web and other electronic information service relevant to patron/user needs and the
needs of the community at large.
3.3. Objective 3. (Partnerships). To establish other eommuulty partnerships through the
promotion of those services that provide increased accessibility to those information resources
demonstrating the most relevance to specific patron needs and demands.
4.0.
Subgoal 3. (Hardware and Sottware). To enhance/upgrade existing access tools through
the introduction of technologies and knowledges that promote efficient, effective and
expanding use of and access to the wide range of informational resources by the library's
patron/users and the comrmmity at large.
4.1. Objective 1. (Electronic Products). To enhance and expand public accessib'flity to the wide
range of information resources through a continuing process of introducing relevant
technological tools. In addition to relevance, these tools should also produce efficient,
effective, secure and high quality public service product results.
4.2. Ob,ieetive 2. (Training). To develop an ongoing h'brary staff and patron/user training
program which will establish and maintain basic technological skills. It will include
intemet/Web access and search strategies, using and searching the online catalog and other
skills and knowledges required to function in an electronic information environment and give a
working knowledge of the technological tools and resources available in the library.